Responsible Gaming at fbaj — Play Smart, Stay in Control
At fbaj, responsible gaming is not an afterthought — it is a core part of how we operate. We provide practical tools and clear guidance to help every Bangladeshi player enjoy the platform safely, set their own boundaries, and seek help whenever gambling stops being fun.
Gaming Should Be Entertainment, Not a Burden
fbaj was built for Bangladeshi players who enjoy the excitement of sports betting, live casino games, and slots as a form of entertainment. We recognise that for the vast majority of our players, gambling is a fun, recreational activity. However, we also acknowledge that for some individuals, gambling can develop into something more serious — and we take that reality seriously.
Responsible gaming at fbaj means giving every player the information, tools, and support they need to make informed decisions about their play. It means being transparent about the risks involved, enforcing strict age verification, and making it genuinely easy — never difficult — for a player to set limits or step away entirely.
This page explains every responsible gaming tool available on the fbaj platform and describes how to use each one. We also outline the warning signs of problem gambling, provide a short self-assessment, and direct anyone in need of support to the appropriate resources. If gambling is causing you distress or financial difficulty, please reach out to [email protected] at any time — our team will respond promptly and without judgement.
Remember: gambling should only ever be funded from disposable income. Never gamble money reserved for rent, food, bills, or family obligations.
Tools Available to Every fbaj Player
All of the following tools are available free of charge from within your fbaj account settings. You do not need to justify your decision to use any of them — they exist for your benefit and can be activated at any time.
Set a daily, weekly, or monthly cap on how much you can deposit into your fbaj account. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.
Define the maximum number of hours you can spend on the fbaj platform in a single session. When your session limit is reached, you will receive a notification and be logged out automatically. This helps prevent extended play driven by habit rather than intention.
Take a structured break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period your account is inaccessible for play and deposits, but you can still contact support or request a withdrawal of any existing balance.
Request a full self-exclusion that blocks access to your account for a minimum of 6 months or permanently. Self-exclusion is the most serious responsible gaming measure and is recommended when you feel that shorter time-outs are not sufficient to address your situation.
Set a cap on the maximum amount you are prepared to lose in a given day, week, or month. Once your loss limit is reached, no further bets or wagers can be placed until the period resets. Like deposit limits, reductions apply immediately while increases require 7 days.
Enable periodic pop-up reminders that display how long you have been playing and how much you have wagered in the current session. You can set these to appear every 30, 60, or 90 minutes. Reality checks are a simple but effective way to stay aware of your play patterns.
How to Activate a Responsible Gaming Tool
Every fbaj responsible gaming tool can be activated in under two minutes. Follow the steps below, or contact [email protected] and our team will activate any tool on your behalf immediately.
Step 1 — Log In to Your Account
Visit fbaj.io and log in using your registered mobile number and password. Ensure you are on the official fbaj.io domain before entering your credentials.
Step 2 — Open Account Settings
Click on your account icon in the top right corner of the dashboard and select "Account Settings" from the dropdown menu.
Step 3 — Select "Responsible Gaming"
Navigate to the "Responsible Gaming" tab within your account settings. All available tools — deposit limits, loss limits, session limits, time-out, reality check, and self-exclusion — are listed here.
Step 4 — Configure and Confirm
Select the tool you wish to activate, enter the relevant value (e.g., ৳5,000 weekly deposit limit or a 7-day time-out), and confirm your selection. The tool takes effect immediately upon confirmation.
Step 5 — Receive Confirmation
A confirmation message will be sent to your registered email address or mobile number. If you do not receive confirmation within 10 minutes, contact [email protected] to verify the tool is active.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone you care about — is the most important step toward addressing it. The following indicators are commonly associated with gambling-related harm.
Placing larger or more frequent bets specifically to recover money lost in previous sessions. This is one of the most consistent behavioural patterns associated with problem gambling and often accelerates financial harm rather than reversing it.
Finding it difficult or impossible to stop gambling even when you intend to — repeatedly playing beyond the time or money you had planned to spend. This loss of control is a defining feature of a gambling problem that requires attention.
Missing work, neglecting family time, skipping social commitments, or failing to meet financial obligations (rent, groceries, bills) because money or time has been directed toward gambling. This is a sign that gambling has moved beyond recreation.
Hiding gambling activity, winnings, or losses from family members, partners, or friends. Secretive behaviour around money or unexplained withdrawals from bKash or Nagad are common indicators that gambling has become a source of shame or conflict.
Using gambling as a primary way to manage stress, anxiety, loneliness, boredom, or depression. When gambling shifts from being a source of entertainment to being a coping mechanism, it significantly increases the risk of developing a harmful dependency.
Taking loans, borrowing from friends or family, or using credit to fund gambling activity. If you are gambling with money that is not yours to lose, this is a serious warning sign that requires immediate attention and, ideally, a self-exclusion or extended time-out.
A Quick Self-Assessment
The following questions are adapted from widely used responsible gaming screening tools. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of fbaj's responsible gaming tools or to contact our support team for a confidential conversation.
Have you ever spent more money or time gambling than you originally intended to when you started a session?
Have you ever felt the need to gamble with increasing amounts of money in order to get the same level of excitement or satisfaction?
Have you tried to reduce or stop gambling but found yourself returning to it despite wanting to cut back?
Have you ever gambled to escape from personal problems, stress at work, family conflict, or feelings of sadness or anxiety?
Have you ever borrowed money, sold belongings, or diverted funds intended for essential expenses (rent, food, school fees) in order to fund gambling?
Have you hidden the extent of your gambling activity from your family, partner, or close friends because you were concerned about their reaction?
After losing money gambling, have you returned on a later occasion to try to win back what you lost — sometimes called "chasing" losses?
Has your gambling ever caused arguments, damaged a relationship, or led someone close to you to express concern about your behaviour?
Keeping Children and Minors Safe
fbaj operates a strict 21+ policy and takes the protection of minors extremely seriously. All accounts are subject to age verification before full withdrawal privileges are enabled. Any account where the holder is found to be under the age of 21 will be immediately closed and any balance refunded where appropriate.
If you share a device, mobile phone, or computer with younger family members, we strongly recommend the following practical steps to prevent unauthorised access to your fbaj account:
- Always log out of your fbaj account when you finish a session — never leave a session open on a shared device.
- Do not save your fbaj password in a browser or device that is accessible to minors.
- Enable two-factor authentication (2FA) on your fbaj account so that a secondary confirmation is always required.
- Consider installing parental control software on shared devices. Products such as Net Nanny and similar tools can restrict access to gambling-related websites for underage users.
- Store your bKash or Nagad mobile number privately and do not share account access with younger family members.
If you suspect that a minor has accessed a gambling platform — fbaj or otherwise — please contact [email protected] immediately so we can investigate and take action on our end.
Registration Declaration
At registration, all players must confirm that they are aged 21 or above and accept the fbaj Terms & Conditions. False declarations are a breach of the user agreement and may result in permanent account closure.
KYC Document Verification
Before any withdrawal is processed, players must submit a valid government-issued ID — such as a Bangladesh National ID Card or passport — confirming their name and date of birth. Accounts where age cannot be confirmed will be suspended until valid documents are provided.
Ongoing Monitoring
fbaj's compliance team may request additional age or identity verification at any point during the life of an account. Players who fail to respond to a verification request within 30 days will have their account suspended pending resolution.
Where to Get Help
You do not need to manage a gambling problem alone. The following resources are available to players in Bangladesh and internationally. fbaj also provides direct responsible gaming support via our team.
Our in-house responsible gaming team is reachable at [email protected] and via live chat. We can activate deposit limits, time-outs, and self-exclusions on your behalf — immediately, at no cost, with no questions beyond what is necessary to help you. All conversations are confidential.
If gambling is affecting your mental health, Bangladesh's National Mental Health Helpline (Kaan Pete Roi) offers free, confidential support in both English and Bengali. Speaking to a trained counsellor is a positive and courageous step. Search for current contact details via your preferred search engine.
Gamblers Anonymous is an international peer support organisation for people who want to stop gambling. Their 12-step programme and group meetings have helped millions of people worldwide. Meetings are available online for players in Bangladesh. Visit the Gamblers Anonymous international website for information.
GamCare is one of the world's leading providers of information, advice, and support for people affected by problem gambling. Their website offers self-help guides, a live chat service, and a telephone helpline. Resources are available in English and are relevant to international players including those in Bangladesh.
Problem gambling affects families as well as the individual. If someone you care about appears to be struggling with gambling, organisations such as Gam-Anon (a sister organisation to Gamblers Anonymous) provide support specifically for the family and friends of problem gamblers. You can contact fbaj for guidance on how to raise a concern about another player's account.
The fbaj live chat function is available around the clock from within your logged-in account. If you want to discuss a responsible gaming concern privately and in real time, live chat is the fastest way to reach our team. We aim to respond to all live chat messages within 90 seconds during peak hours.
fbaj's Responsible Gaming Pledge
fbaj commits to the following standards as part of its responsible gaming programme. These are not aspirational goals — they are operating requirements that our platform is designed to meet every day.
We will never make responsible gaming tools difficult to find. Every limit, time-out, and self-exclusion option is prominently placed within account settings and can be activated in under two minutes. We do not hide these tools behind lengthy menus or require players to call a phone number.
We will always honour a self-exclusion request promptly. Any self-exclusion request submitted by email or live chat will be activated within one hour of receipt, regardless of the time of day or the day of the week. A player who wants to step away will never be made to wait.
We will not use bonuses or promotions to encourage problem gamblers to continue playing. Our marketing team is instructed to respect self-exclusion and opt-out status rigorously. Players who have activated a time-out or self-exclusion will not receive promotional communications during the exclusion period.
We will train our support staff in responsible gaming awareness. Every member of the fbaj customer support team receives training to recognise the indicators of problem gambling and to respond sensitively and constructively. Support agents will never pressure a player to continue playing or to reverse a responsible gaming decision.
We will monitor platform data for signs of harmful behaviour. fbaj's compliance systems flag accounts that display behavioural patterns consistent with problem gambling — such as late-night play, rapid deposit cycling, or extended continuous sessions. Flagged accounts are reviewed by a human compliance officer who may reach out proactively to offer support.
Ready to Play — or Need to Step Back?
Whether you are here to enjoy cricket betting and slots responsibly, or you need to set a limit or take a break, fbaj has the tools to support you. For adults aged 21 and above only.